Al Barsha Customer Happiness Centre provides essential Emirates ID services in Al Barsha 3, Dubai, through the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). Visitors are able to request fingerprint capture as well as ID issuance, ID replacement, and renewals, and any other customer service requests. The centre is near Saudi German Hospital and operates specific timings on weekdays and Fridays. Eligible transactions are also available through urgent services. Prior to visiting, it is helpful to check the location, working hours, and the required documents so as to avoid unnecessary delays.
Al Barsha Customer Happiness Centre Overview
The ICP facility is a government service centre that is attached to the Federal Authority for Identity, Citizenship, Customs and Port Security. It specializes in Emirates ID card services, which is relevant for customers who have to undertake ID card procedures face-to-face.
The centre is situated in Dubai in the UAE, in Al Barsha 3, close to the Saudi German Hospital. ICP defines the place as a customer service centre not for all federal government transactions, but specifically for Emirates ID.
The centre offers multiple face-to-face identity services and has made it easier for visitors to the centre to use the services by incorporating a knowledge corner, a digital services corner, a children’s play area, restroom facilities and prayer rooms, as well as parking.
Quick Information
| Detail | Information |
| Authority | Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) |
| Main purpose | Emirates ID services |
| Area | Al Barsha 3, Dubai |
| Landmark | Near Saudi German Hospital |
| Contact | 600 522222 |
| Monday to Thursday | 7:00 AM – 5:00 PM |
| Friday morning | 7:30 AM – 12:00 PM |
| Friday evening | 2:30 PM – 6:30 PM |
| Main services | Emirates ID issuance, renewal, replacement, fingerprint capture, and customer service |
The timings listed above are the latest hours that ICP publishes. The centre is divided into morning and evening services on Friday, and it should not be assumed that the centre is open all day.
Location and How to Find the Centre
The centre is located in Al Barsha 3 near Saudi German Hospital. The directions are available via ICP’s official centre listing and the mapping information will locate the facility on Street 61, Al Barsha Third.
It would be helpful for individuals who are looking for Emirates ID services in Al Barsha. But the name might cause confusion as RTA also has a Customer Happiness Centre at Al Barsha for transport services.
As a result, please ensure you verify with the government official responsible for your transaction prior to travelling. Services such as Emirates ID should be linked to the ICP facility, and driving licenses, vehicle licensing, parking, and some traffic-related services are linked to the RTA.
Nearby Landmark
The most significant landmark mentioned in the text by ICP is the Saudi German Hospital. This helps to make it more identifiable and easier to differentiate the centre from other government service centres in Dubai.
If directions are required, the official listing is the best reference to use, as the locations and operating arrangements may change.
Working Hours
Currently, there is a simple ICP program in the core working week.
Monday to Thursday: 7:00 AM to 5:00 PM
Friday: 7:30 AM to 12:00 PM and 2:30 PM to 6:30 PM
This is the official listing of hours for this centre as posted on ICP’s official page.
The regular working days on the ICP centre page do not include Saturday and Sunday. Visitors are therefore advised to verify the official ICP listing prior to their weekend visit, especially near public holidays or temporary changes in services.
Is Friday Open?
Yes. The centre is closed on Thursday and open on Friday but has two sessions.
The published Friday hours are 7:30 AM–12:00 PM and 2:30 PM–6:30 PM. In the midday session, if you come in you will have to come back in the afternoon session.
The official ICP website is always the best place to check government service hours before traveling, as they may change throughout the year, particularly during Ramadan or public holidays and special operating periods.
Services Available
The primary purpose of visits to the centre is to undertake Emirates ID-related activities in a service channel that requires a physical visit.
At present, the following services are available at ICP:
- Emirates ID issuance for UAE citizens and GCC citizens
- Emirates ID renewal for UAE citizens and GCC citizens.
- The Emirates ID will be replaced for everyone in all categories.
- Collection of printed ID cards: urgent service.
- Fingerprint capture
- Customer service
These services are clearly marked on ICP’s official centre page.
Emirates ID Issuance
The centre can provide Emirates ID issuance for eligible UAE citizens and GCC citizens. ICP offers digital channels for a number of identity card services, and Customer Happiness Centres are available based on the service and requirements of the case.
Applicants should verify any documents and eligibility required for the new ID application before travelling to Services in order to provide a successful application.
Emirates ID Renewal
Another service that is central to the centre is renewal. According to its service information, Emirates ID renewal can be made if the ID has expired or is within the applicable period.
The authority also offers smart-service channels, so customers don’t have to go to a physical centre for each part of the process. The pathway chosen will be dependent on the transaction and the applicant’s individual situation.
Emirates ID Replacement
The centre is able to replace an Emirates ID, such as if it was lost or has been damaged. ICP offers replacements for all categories at Al Barsha.
According to ICP’s service page, a replacement of a lost or damaged card will generate a new card that will have the same validity period as the original card.
Fingerprint Capture
Another in-person service that is crucial is fingerprint capture. When an activity involves fingerprint procedures, biometric registration may require the presence of the applicant, thereby making an ICP Customer Happiness Centre relevant for such an activity.
It is important for customers to read the instructions of each application and not to presume that every Emirates ID transaction will necessitate a fingerprint appointment.
Urgent Emirates ID Service
The fast service is one of the convenient features that the centre provides.
ICP says that there is an AED 150 urgent-service fee for completing transactions within Customer Happiness Centres. The service guide of the authority also states the urgent-service fee of AED 150 in Customer Happiness Centres.
This fee is in addition to the government service fees. Hence, the customer should not assume AED 150 to be the total cost of an Emirates ID transaction.
The final figure is dependent on the type of service, the type of applicant, and the fees applicable.
How Long Does Emirates ID Processing Take?
In the individual pages of ICP’s services, they state that it takes 5 days to complete the service, whether you are issuing a new identity card or replacing a lost or damaged one.
That is only the published time for a visit to the physical centre, which is not to be confused with the duration of the visit. The centre visit details the in-person procedures available, and card production/delivery is the subsequent processing.
Facilities for Visitors
The facility features a number of public facilities designed to facilitate the visits of government servants.
ICP lists:
- Customer parking
- Restroom facilities are provided for men, women, and people of determination.
- Prayer rooms for men and women
- Children’s play area
- Digital services corner
- Knowledge corner
- The facilities are listed directly by ICP in the centre.
Accessible facilities are significant when thinking about the identity services that families and customers may require and need additional support with to complete.
ICP Centre vs RTA Centre in Al Barsha
This is one of the most critical differences for anyone looking online.
Emirates ID services have an ICP Customer Happiness Centre in Al Barsha 3. Separately, the RTA Customer Happiness Centre – Al Barsha provides Dubai transport-related services.
The RTA centre provides services like driver’s licence, vehicle license, parking, paying fines, or refunds. Smart kiosks are also provided at RTA’s Al Barsha centre, which is available 24/7, the agency says.
If you’re searching “Al Barsha Customer Happiness Centre,” then you can find information for two different government arms.
| If you need | Relevant authority |
| Emirates ID issuance | ICP |
| Emirates ID renewal | ICP |
| Emirates ID replacement | ICP |
| Fingerprint capture for ID services | ICP |
| Driver licensing | RTA |
| Vehicle licensing | RTA |
| Parking services | RTA |
| Traffic fine-related services | RTA |
Before travelling, verify the authority to ensure that you are not going to the wrong facility.
What Should You Check Before Visiting?
Check before going to the centre what service is offered there. As per ICP’s FAQ, customers can avail the services of ICP via its website, UAEICP smart application, Customer Happiness Centres, and Typing Centres when it comes to the different kinds of services it provides.
Another thing to consider is if your transaction can be made online. For instance, ICP has 24/7 availability for smart services for eligible transactions, and physical centres have the hours they’re open.
If you’re coming in person, bring the necessary identification and application information. Documentation needs differ from service to service and for each category of applicant, so don’t assume that all the required documents are listed in the same order.
Check the Latest Hours
Centre hours may vary during Ramadan, Eid holidays or other special times. When looking for up-to-date information, the service pages on ICP are therefore better than the older directory listings.
This is especially relevant as third party websites may have old hours of operation even though a government authority has changed their hours of operation.
Can You Apply Online Instead?
Yes is the answer for many ICP services.
ICP says that customers can apply via its website, UAEICP smart application, Customer Happiness Centres and accredited typing offices.
For instance, Emirates ID issuance service offered by ICP is a new application route in the digital format and it necessitates UAE Pass login. Smart-service is available 24/7, according to the service page.
The digital channel is more convenient if the transaction is not necessarily face-to-face. Should a fingerprint capture or other in-person process be needed, however, the applicant might still be forced to attend an authorised centre.
Conclusion
Al Barsha Customer Happiness Centre is a convenient place to do Emirates ID services while on-site, such as issuance, renewal, replacement and fingerprinting. Check the most up-to-date working hours, services, and any service charges before visiting the centre through ICP’s official communication. Additionally, it is important to note that the ICP facility is not the RTA Customer Happiness Centre at Al Barsha, which deals with transport and vehicle-related services. Reviewing these will help you make sure you are visiting the right centre and not wasting your time.
Read Also: Injaz Real Estate Trustee
Frequently Asked Questions
What services are available at the ICP centre in Al Barsha?
The centre issues, renews, and replaces Emirates ID, captures fingerprints, and provides customer services.
Where is the centre located?
It is in Al Barsha 3, Dubai, next to the Saudi German Hospital.
What are the working hours?
Hours: Monday – Thursday 7:00 AM – 5:00 PM. Friday hours are 7:30 AM to 12:00 PM and 2:30 PM to 6:30 PM.
Can I replace a lost Emirates ID there?
Yes, Emirates ID replacement is possible if you’ve lost or damaged your Emirates ID.
Is urgent service available?
Yes. ICP charges an extra AED 150 for transactions done at Customer Happiness Centres as an urgent service fee.
Do I need to visit the centre for every Emirates ID service?
No. There are many ICP services that can be done online via the ICP website or the UAEICP smart application.
Is the RTA centre in Al Barsha the same facility?
No. The RTA facility provides services related to transportation, while the ICP centre handles identity-related services, which include driving licences, vehicle registration, parking, traffic services, etc.
